Returns Policy

At Grupo Piscilimp, S.L. we want your shopping experience to be a satisfying one. If for any reason you are not happy with your order, you may exercise your right of withdrawal under the terms set out below, in accordance with Spanish Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Protection of Consumers and Users.

Right of withdrawal

You have a period of 14 calendar days from receipt of the products to withdraw from the contract without needing to give a reason. The period is calculated from the day on which you, or a third party authorised by you, receives the last item in the order.

How to exercise the right of withdrawal

To exercise the right of withdrawal, notify us of your decision through an unequivocal statement before the 14-day period ends, using any of these channels:

• WhatsApp: +34 683 317 079
• Email: info@piscilimp.es
• Phone: 96 132 03 32

Once we receive your notification, we will confirm the return and provide you with the exact collection address.

Condition of the returned product

• The product must be unused and in perfect condition.
• It must retain its original packaging, labels and security seals intact.
• A copy of the delivery note or order number must be included.

Returns of opened or handled products are not accepted for reasons of hygiene, safety or public health (for example, opened chemical containers intended for water treatment), in accordance with article 103 of RDL 1/2007.

Refund

After receiving the product and checking its condition, we will refund the amount paid (including the original standard shipping costs) within a maximum of 14 calendar days from receipt of the return, using the same payment method used for the original purchase, unless expressly agreed otherwise.

Return costs

The direct costs of the return are borne by the customer, except when the product is defective or does not match what was ordered. In those cases, Piscilimp covers the collection costs and proceeds with the replacement or refund as appropriate.

Defective products or products damaged in transit

If you receive a defective or damaged product, contact us within a maximum of 48 hours from receipt via WhatsApp or email, attaching photographs of the product and the packaging. We will give you instructions for collection and free replacement.

More information

You can review our legal notice and privacy policy for more information. If you have any questions, we are at your disposal through the channels indicated above.